Carsten Schöpp

Carsten Schöpp is a Research Associate in the Business Software Research Group (FG BAS) at the University of Koblenz-Landau.
He completed his studies in Information Management in 2007 and is currently involved in teaching and research co-operations on the topic of Customer Relationship Management (CRM) and Business Process Management (BPM).
His interest in the area of CRM is in particular on the issue of “Collaborative CRM”. The FG BAS set up the first study in the German speaking area on the topic of Collaborative CRM. On the subject of BPM he is particularly interested in the management of “mass processes”. He is also involved in the initiation and coordination of scientific research and industrial application and the fostering of industry/university co-operation.

His teaching activities include the conception and implementation of the following events:

• Student research project
• Project placement
• Seminars
• Higher Seminars

Presentations:

• Schöpp, Carsten: "Kollaboratives Customer Relationship Management (KCRM) Event: CRM-Expo 2008, 06.November.2008
• Schöpp, Carsten: "Valenzi: Elektronische Unterstützung des Vertriebsprozesses"
  Event: KoFoBiS (Koblenzer Forum für Business Software - www.kofobis.de), 23. September 2008, Fallstudienpräsentation.
• Schöpp, Carsten: "Finzelberg GmbH & Co. KG: Sichere Prozesse durch den Einsatz von GUS-OS ERP"
  Event: KoFoBiS (Koblenzer Forum für Business Software - www.kofobis.de), 22. September 2009, Fallstudienpräsentation.
• Schöpp, Carsten: "INTEC International: CRM-System optimiert die Angebotserstellung"
  Event: KoFoBiS (Koblenzer Forum für Business Software - www.kofobis.de), 22. September 2009, Fallstudienpräsentation.