Prof. Dr. Susan Williams

She is also a Visiting Professor at the Information School at the University of Sheffield and a Visiting Associate at the Faculty of Engineering and IT, University of Technology, Sydney.

Research

Sue’s research focuses on enterprise information management in particular the challenges associated with realising business value from information assets whilst also ensuring compliance with increasingly complex and sometimes conflicting legal and regulatory requirements.

Her long-term research programme is directed towards assisting organisations to improve the design, management and protection of their information assets. With a specific focus on the complex interplay between technical innovation, organisational change and legal mandates.

Her research places particular emphasis on the use-centred and value-sensitive design of information products and services. Recent projects have applied this work in both the public and private sectors and includes studies of e-government information service provision and corporate digital information service design.

In her teaching Sue is committed to the introduction of design thinking into the business information management curriculum. this represents a move away from the industrial era focus on business administration to the global information era focus on innovation and sustainability and the effective design of business products and services.

She uses participant and reflexive research approaches that account for the situated nature of human activity and allow for the involvement of research participants. She has received funding for her research from a wide range of funding bodies including the Australian Research Council (ARC), European Union, Economic and Social Research Council (ESRC), Higher Education Funding Council for England and Wales (HEFCE), British Telecom and the British Library.

Research Expertise

• Enterprise Information Management
• Design thinking and use-centred design
• Legal aspects of digital information management: digital rights management, privacy, data protection, e-discovery
• Organisational usability
• Information policy & information strategy
• Nonrepresentational theories and the information disciplines
• Qualitative & participatory research & design methods

Sue is a member of the Editorial Boards of:

• Information Research
• International Journal of Information Management (IJIM)

She has also held editorial positions as:

• Australasian Editor Information Research (2008-2010)
• Asia-Pacific Editor International Journal of Information Management (2004-2009)
• Editorial Board Member of Teaching in Higher Education (1996-2004)
  

Recent Publications (2008-2011)

Full list of publications can be downloaded here*

• Schubert, P., Williams, S.P. & Wölfle, R. (2011) "Sustainable Competitive Advantage in E-Commerce and the Role of the Enterprise System" International Journal of Enterprise Information Systems, 7(2), 1-17.
• Schubert, P. & Williams, S.P. (2011)  A Framework for Identifying and Understanding Enterprise Systems Benefits. Business Process Management Journal 17(5).
• Hardy, C.A & Williams, S.P. (2011) Assembling e-government research designs: a Transdisciplinary View and Interactive Approach. Public Administration Review. 71(3), 405-413.
• Scifleet, P and Williams, S.P. (2011) Constructing digital documents: emerging themes in documentary practice. 44th Hawaii International Conference on Systems Sciences, Kauai, January, 2011.
• Schubert P. and Williams S.P. (2010) ‘Realising Benefits from current ERP and CRM systems implementations: an empirical study’ Proceedings of the 23rd Bled eConference (eTrust: Implications for the individual, enterprises and society), Bled, Slovenia, June 2010.
• Hardy, CA. and Williams S.P. (2010) ‘Managing information risks and protecting information assets in a Web 2.0 era’ Proceedings of the 23rd Bled eConference (eTrust: Implications for the individual, enterprises and society), Bled, Slovenia, June 2010.
• Schubert P and Williams SP (2010) Erwartungen und Nutzen beim Einsatz von ERP-Systemen: Empirische Ergebnisse einer Analyse von Fallstudien, Multikonferenz Wirtschaftsinformatik MKWI 2010, Gottingen, Germany, 25th February 2010
• Williams, S.P. and Schubert, P. (2010) Benefits of Enterprise Systems Use, in: Proceedings of the 43rd Hawaii International Conference on Systems Sciences, Kauai, January 5-8, 2010.
• Schubert, P. Williams, S.P. (2009) Identifikation von Nutzen beim Einsatz von ERP-Systemen, in: Wölfle, Ralf; Schubert, Petra (Hrsg.),Dauerhafter Erfolg mit Business Software, S. 33-38, München: Hanser Verlag, 2009.
• Scifleet P, Williams S.P. and Cole C. (2008) 'The Human Art of Encoding: Markup as Documentary Practice' in Metadata and Semantics , ed. Miguel-Angel; Lytras Sicilia, Miltiadis D, Springer
• Hardy, C.A & Williams, S.P. (2008) e-Government Policy and Practice: a Theoretical and Empirical Exploration of Public e-Procurement. Government Information Quarterly. 25(2) pp. 155-80.
• Scifleet, P. and Williams, S.P. (2009) Practice Theory & the Foundations of Digital Document Encoding. Proceedings of the 27th ACM International Conference on Design of Communication, Bloomington, Indiana, October 5-7 2009.
• Schubert P. and Williams S.P. (2009) ‘An Extended Framework for Comparing Expectations and Realized Benefits of Enterprise Systems Implementations’ Proceedings of the Fifteenth Americas Conference on Information Systems, San Francisco, California, August 6th-9th 2009
• Tolhurst, D. and Williams, S.P. (2009) ‘Competing in the Message Market: A Teaching Case’ Proceedings of the 22nd Bled eConference (eEnablement: Facilitating an Open, Effective and Representative Society), Bled, Slovenia, June 14th-18th 2009
• Schubert P. and Williams S.P. (2009) ‘Constructing a Framework for Investigating and Visualizing ERP Benefits and Business Change’ Proceedings of the 22nd Bled eConference (eEnablement: Facilitating an Open, Effective and Representative Society), Bled, Slovenia, June 14th-18th 2009
• Hardy C.A. and Williams S.P. (2008) 'Making e-government research designs visible: reflexivity and collaborative research', Proceedings of The 4th International Conference on e-Government (ICEG 2008), Melbourne, Australia.
• Dray K and Williams S.P. (2008) 'Centralised Government Telephone Information Services: A Policy Perspective’, Proceedings of The 4th International Conference on e-Government (ICEG 2008), Melbourne, Australia, 23-24 October.
• Scifleet, P., Williams, S.P. and Cole, C. 2007. ‘The Human Art of Encoding: Markup as Documentary Practice’. 2nd International Conference on Metadata and Semantics Research (MTSR07) Corfu, October 2007.
• Williams S.P. and Hardy C.A. (2007) 'E-Procurement: current issues and future challenges', 15th European Conference on Information Systems, St Gallen, Switzerland