Publications

Monographs

Von Kortzfleisch, H.; Walsh, G.; Loos, P.; Schaarschmidt, M.; Kutsch, H. and Fettke, P. (Eds.) (2014). Produktivität von Customization Services: Messung, Bewertung und Steuerung am Beispiel industrieller Dienstleistungen. Eul Verlag, Köln/Lohmar.
Schaarschmidt, M. (2012). Firms in Open Source Software Development: Managing Innovation Beyond Firm Boundaries. Springer-Gabler Research, Wiesbaden, also PhD Thesis, Universität Koblenz-Landau.

Selected journal articles and conference proceedings

(more complete publication lists can be found at ResearchGate and Google Scholar)

2018

Könsgen, R., Schaarschmidt, M., Ivens, S., and Munzel, A. (2018). Finding meaning in contradiction on employee review sites: Effects of discrepant online reviews on job application intentions. Journal of Interactive Marketing, 43, 165-177.
Schaarschmidt, M., Homscheid, D. and Kilian, T. (2018). Application developer engagement in open software platforms: An empirical study of Apple iOS and Google Android developers. International Journal of Innovation Management, forthcoming
Schaarschmidt, M., Walsh, G. and Evanschitzky, H. (2018). Customer interaction and innovation in hybrid offerings: Investigating moderation and mediation effects for goods and services innovation. Journal of Service Research, 21 (1), 119-134.
Walsh, G., Schaarschmidt, M., and Ivens, S. (2018). Assessing the Effects of Multichannel Service Provider Corporate Reputation on Customer New Product Adoption and RFM Value. Journal of Service Management, 29 (4), 680-702.

2017

Schaarschmidt, M., Ivens, S. and Homscheid, D. (2017). Dr. Miller or Dr. Smith? Patients’ Intentions to Make Appointments on Physician Rating Platforms. International Conference on Information Systems (ICIS), 10-13 December, Seoul, South Korea.
Schaarschmidt, M. and Höber, B. (2017). Digital booking services: Comparing online with phone reservation services. Journal of Services Marketing, 31 (7), 704-719.
Höber, B. and Schaarschmidt, M. (2017). Transforming from Service Providers to Solutions Providers - Implications for Customer-Provider Relationships and Customer-induced Solution Innovation. International Journal of Technology Management, 72 (1/2/3), 65-90.
Könsgen, R., Stock, S. and Schaarschmidt, M. (2017). Fraud-Detection im Gesundheitswesen: Data-Mining zur Aufdeckung von Abrechnungsbetrug. HMD - Praxis der Wirtschaftsinformatik, 54 (1), 146-155.
Walsh, G., Schaarschmidt, M. and Ivens, S. (2017). Effects of customer-based corporate reputation on perceived risk and relational outcomes: Evidence from gender moderation in fashion retailing. Journal of Product and Brand Management, 26 (3), 227-238.
Walsh,, G., Schaarschmidt, M., and Teng, L. (2017). The reputation-related social media competence among employees in Germany, China and the U.S.: A cross-cultural scale validation. International Conference on Information Systems (ICIS), Short Paper, 10-13 December, Seoul, South Korea.

2016

Bertram, M.; Schaarschmidt, M. and Von Kortzfleisch. H. (2016). Software product customization: Resources and capabilities that drive use and exchange value. International Conference on Information Systems (ICIS), December 11-14, Dublin, Ireland.
Höber, B., Schaarschmidt, M. and Von Kortzfleisch, H. (2016). Work Environment Perceptions as Determinants of Affective Commitment and Participation in Firm-Internal Innovation Contests. Proceedings of the European Conference on Information Systems (ECIS), June 12-15, Istanbul, Turkey.
Homscheid, D., Schaarschmidt, M. and Staab, S. (2016). Firm-Sponsored Developers in Open Source Software Projects: A Social Capital Perspective. Proceedings of the European Conference on Information Systems (ECIS), June 12-15, Istanbul, Turkey.
Könsgen, R. and Schaarschmidt, M. (2016). Key Performance Indicators für Software as a Service. HMD - Praxis der Wirtschaftsinformatik, 53 (5), 662-673.
Schaarschmidt, M. (2016). Frontline Employees' Participation in Service Innovation Implementation: The Role of Perceived External Reputation. European Management Journal, 34 (5), 540-549.
Walsh, G., Dahling, J., Schaarschmidt, M. and Brach, S. (2016). Surface-acting Outcomes among Service Employees with two Jobs: Investigating Moderation and Mediation Effects. Journal of Service Management, 27 (4), 534-562.
Walsh, G., Evanschitzky, H., Schaarschmidt, M. and Walgenbach, P. (2016). Service Productivity: What Stops Firms from Measuring it? Journal of Organizational Transformation and Social Change, 13 (1), 5-25.

Walsh, G.; Schaarschmidt, M. and Von Kortzfleisch, H. (2016). Employee company reputation-related social media competence: Scale development and validation. Journal of Interactive Marketing, 19, 46-59.

2015

Ivens, S. and Schaarschmidt, M. (2015). Does reputable employee behaviour in social networks affect customers' trust and word-of-mouth? An experimental study. Proceedings of the 23rd European Conference on Information Systems (ECIS), May 25-28, 2015, Münster, Germany.
Ivens, S., Walsh, G. and Schaarschmidt, M. (2015). Does being reputable drive customer equity? evidence from e-commerce. Proceedings of the International Conference on Information Systems (ICIS), December 13-16, Fort Worth, TX.
Homscheid, D.; Kilian, T. and Schaarschmidt, M. (2015). Offen versus geschlossen – Welchen Zusammenhang gibt es zwischen Apple iOS- und Android-App-Entwicklern? 12th International Conference on Wirtschaftsinformatik (WI2015), March 4-6, 2015, Osnabrück, Germany.
Homscheid, D., Kunegis, J. and Schaarschmidt, M. (2015). Private-Collective Innovation and Open Source Software: Longitudinal Insights from Linux Kernel Development. In Janssen, M., Mäntymäki, M., Hidders, J., Klievink, B., Lamersdorf, W., van Loenen, B. and Zuiderwijk, A. (eds.): Open and Big Data Management and Innovation, Lecture Notes in Computer Science, Vol. 9373, Springer International Publishing, pp. 299–313.
Schaarschmidt, M.; Bertram, M.; Walsh, G. and Von Kortzfleisch, H. (2015). Customer Knowledge and Requirements Engineering in Customization Projects: A Multi-Method Case Study. Proceedings of the International Conference on Information Systems (ICIS), Research-in-progress, December 13-16, Fort Worth, TX.
Schaarschmidt, M.; Walsh, G. and Von Kortzfleisch, H. (2015). How Do Firms Influence Open Source Software Communities? A Framework and Empirical Analysis of Different Governance Modes. Information and Organization, 25 (2), 99-114.
Schaarschmidt, M.; Walsh, G. and Ivens, S. (2015). Perceived External Reputation as a Driver of Organizational Citizenship Behavior: Replication and Extension. Corporate Reputation Review, 18 (4), 314-336.
Schaarschmidt, M.; Walsh, G.; Bertram, M. and Von Kortzfleisch, H. (2015). Customer-Induced Interactions and Innovation in Professional Services: The Case of Software Customization. International Journal of Innovation Management, 19 (2), 30 pages.
Schaarschmidt, M. and Von Kortzfleisch, H. (2015). Firms' Resource Deployment and Project Leadership in Open Source Software Development. International Journal of Innovation and Technology Management, 12 (1), 18 pages.

2014

Schaarschmidt, M. and Von Kortzfleisch, H. (2014). Examining Investment Strategies of Venture Capitalists in Open Source Software. International Journal of Innovation and Technology Management, 11 (4), 19 pages.
Schaarschmidt, M. and Kilian, T. (2014). Impediments to Customer Integration into the Innovation Process: A Case Study in the Telecommunications Industry. European Management Journal, 32 (2), 350-361.
Walsh, G.; Möhring, M.; Koot, C. and Schaarschmidt, M. (2014). Preventive Product Returns Management Systems: A Review and a Model. Proceedings of the 21th European Conference on Information Systems (ECIS), June 11-13, Tel Aviv, Israel.

2013

Bertram, M.; Schaarschmidt, M. and Von Kortzfleisch, H. (2013). Resources and Capabilities of Software Customization Services and their Influence in Innovation Activities: Evidence from an Exploratory Interview Study. Proceedings of the SIG SVC Pre-ICIS Workshop, December 15, Milan, Italy.
Schaarschmidt, M.; Walsh, G.; MacCormack, A. and Von Kortzfleisch, H. (2013). A Problem-Solving Perspective on Governance and Product Design in Open Source Software Projects: Conceptual Issues and Exploratory Evidence. Proceedings of the International Conference on Information Systems (ICIS), Research-in-progress, December 15-18, Milan, Italy.

2012

Bertram, M.; Schaarschmidt, M. and Von Kortzfleisch, H. (2012). Customization of Product Software: Insights from an extensive IS literature review. Proceedings of the IFIP WG 8.2 conference, December 17-18, Tampa, FL, USA.
Lindermann, N.; Schaarschmidt, M. and Von Kortzfleisch, H. (2012). Participation and Control in Online Communities: Comparing Three Cases of User Involvement in Service Networks. Proceedings of the 20th European Conference on Information Systems (ECIS), June 10-13, 2012, Barcelona, Spain.
Schaarschmidt, M. and Kilian, T. (2012). Peripheral Motivation and Creativity in Controlled Platforms: An Analyisis Based on Facebook and iPhone Application Developers. Proceedings of the 20th European Conference on Information Systems (ECIS), June 10-13, 2012, Barcelona, Spain.
Schaarschmidt, M.; Bertram, M.; Zerwas, D. and Von Kortzfleisch, H. (2012). Kommerzialisierungsansätze in Open-Source-Software Projekten – State of the Art, Systematisierung und Ausblick. HMD – Praxis der Wirtschaftsinformatik, Heft 283, 6-16.
Walsh, G.; Schaarschmidt, M. and Von Kortzfleisch, H. (2012). Harnessing Free External Resources: Evidence from the Open Source Field. Proceedings of the International Conference on Information Systems (ICIS), Research-in-progress, December 15-18, 2012, Orlando, FL, USA.