BECS-3 Cross-Level/cross-System choreography of collaborative work processes (DFG)

In the BECS-3 we extend the scale and scope of the BECS research programme to examine digital work processes in greater depth. In combination with the research being conducted in the 2C-NOW and Social Process Mining projects (see below), we extend our research to analyse the cross-level, cross-system orchestration of collaboration work processes in order to identify how work is orchestrated across a complex, heterogenous enterprise collaboration platform.

Read more at BECS-3 Cross-level/cross-system choreography of collaborative work processes


2C-NOW Collaboration and Coordination in Networks of Work (DFG)

This project investigates transformations to work processes and practices in large-scale, heterogeneous enterprise collaboration platforms in order to obtain deeper theoretical and practical understandings of how collaborative work takes place within the digital workplace. 

Enterprise collaboration platforms support a wide range of work practices and provide many ways for people to work together to capture and share information, to coordinate team projects, and communicate and collaborate on joint work. This research investigates how employees are using the different affordances and functionality of a collaboration platform to develop new work practices to organise and coordinate their everyday work and the ways these work practices become standardised and embedded as organisational work processes. To achieve this, the digital traces laid down when employees work together (and with mediating digital artefacts such as documents, agents, bots etc.) are captured from the logfiles of operational collaboration platforms and analysed. In parallel, in-depth, longitudinal case studies are developed in leading German organisations in the area of digital workplace transformation. 

Read more at 2C-NOW Collaboration and coordination in networks of work

BECS-2 A Sociotechnical Framework for ECS Benefits Realisation (DFG)

Capturing and Measuring Digital Transformation Capabilities

 Building on and extending the work in the original project (BECS-1), this project examines the transformative characteristics of ECS. Through the collection of research data in the form of case studies, surveys, interviews, logfile data from 29 ECS using organisations. The research findings provide the first large-scale, comprehensive, empirical study on the role of ECS in the digital transformation of organisations. The aim of the extension project is to investigate this transformation process and to identify the capabilities and resources required for the design of the Digital Workplace.

Specifically, the research objectives are to:

  1. Capture and understand how ECS are evolving and how companies can effectively develop a digital transformation capability 
  2. Develop methods for identifying, capturing, and measuring digital transformation capabilities and their change over time, and
  3. Investigate and theorise the processes of digital transformation and develop a framework for understanding digital transformation capabilities 

Read more at BECS-2 Capturing and Measuring Digital Transformation Capabilities 


BECS-1 A Sociotechnical Framework for ECS Benefits Realisation (DFG)

Benefits of Enterprise Collaboration Systems

Globally billions of dollars are invested annually on information systems and technology (IS/IT) to achieve business change. Understanding how value is generated and captured from these in- vestments has been a key theme in information systems (IS) research for over 25 years. However, despite significant theoretical progress, organisations are still failing to achieve the full value of their investments, and identifying and realising the benefits of IS/IT-enabled business change remains a challenge for both research and practice.
This research project is concerned with the business change associated with the introduction and use of new forms of enterprise collaboration system (ECS) that incorporate social software functionality (e.g. social profiles, blogs, wikis, activity streams, collaborative tagging etc).

Read more at BECS-1 A Sociotechnical Framework for ECS Benefits Realisation.



IndustryConnect is a practice-based research community undertaking research in the areas of digital transformation and the digital workplace.

Launched in early 2015 IndustryConnect is an initiative of CEIR (Center for Enterprise Information Systems Research) a cooperation project between the Enterprise Information Management Research Group (FGEIM) and the Business Software Research Group (FGBAS). The IndustryConnect community is led and coordinated by the CEIR Team at the University in Koblenz who are working with over 40 individuals representing 21 member organisations. Participating companies are all leading users of Enterprise Collaboration Systems (ECS) and represent a range of industries, including footwear retailing, electronic components, sound systems, aviation, vehicle inspections, chemical/construction products, construction services, automotive components, public administration services, and others.

Read more at IndustryConnect


University Competence Center for Collaboration technologies (UCT) powered by HCL

The purpose of this project is the establishment and the operation of a competence center for educational institutions. Its aim is the identification of a broad spectrum of established, as well as alternative technologies in the field of collaborative work. Further goals are the target-group-specific review of the existing knowledge of collaborative technologies. The learning-platform is complemented by international research projects in the fields of collaborative technologies. The findings of the different projects continuously are integrated into the teaching material of the business software research group.

Further information about UCT.