BECS-3 Cross-Level/cross-System choreography of collaborative work processes

In the BECS-3 we extend the scale and scope of the BECS research programme to examine digital work processes in greater depth. In combination with the research being conducted in the 2C-NOW and Social Process Mining projects (see below), we extend our research to analyse the cross-level, cross-system orchestration of collaboration work processes in order to identify how work is orchestrated across a complex, heterogenous enterprise collaboration platform.

Read more at BECS-3 Cross-level/cross-system choreography of collaborative work processes

2C-NOW Collaboration and coordination in networks of work


This project investigates transformations to work processes and practices in large-scale, heterogeneous enterprise collaboration platforms in order to obtain deeper theoretical and practical understandings of how collaborative work takes place within the digital workplace. 

Enterprise collaboration platforms support a wide range of work practices and provide many ways for people to work together to capture and share information, to coordinate team projects, and communicate and collaborate on joint work. This research investigates how employees are using the different affordances and functionality of a collaboration platform to develop new work practices to organise and coordinate their everyday work and the ways these work practices become standardised and embedded as organisational work processes. To achieve this, the digital traces laid down when employees work together (and with mediating digital artefacts such as documents, agents, bots etc.) are captured from the logfiles of operational collaboration platforms and analysed. In parallel, in-depth, longitudinal case studies are developed in leading German organisations in the area of digital workplace transformation. 

Read more at 2C-NOW Collaboration and coordination in networks of work


BECS-2 A Sociotechnical Framework for ECS Benefits Realisation

Capturing and Measuring Digital Transformation Capabilities


Building on and extending the work in the original project (BECS-1), this project examines the transformative characteristics of ECS. Through the collection of research data in the form of case studies, surveys, interviews, logfile data from 29 ECS using organisations. The research research findings provide the first large-scale, comprehensive, empirical study on the role of ECS in the digital transformation of organisations. The aim of the extension project is to investigate this transformation process and to identify the capabilities and resources required for the design of the Digital Workplace.

Specifically, the research objectives are to:

  1. Capture and understand how ECS are evolving and how companies can effectively develop a digital transformation capability 
  2. Develop methods for identifying, capturing and measuring digital transformation capabilities and their change over time, and
  3. Investigate and theorise the processes of digital transformation and develop a framework for understanding digital transformation capabilities 

Read more at BECS-2 Capturing and Measuring Digital Transformation Capabilities 


BECS-1 A Sociotechnical Framework for ECS Benefits Realisation

Benefits of Enterprise Collaboration Systems


Globally billions of dollars are invested annually on information systems and technology (IS/IT) to achieve business change. Understanding how value is generated and captured from these in- vestments has been a key theme in information systems (IS) research for over 25 years. However, despite significant theoretical progress, organisations are still failing to achieve the full value of their investments and identifying and realising the benefits of IS/IT-enabled business change remains a challenge for both research and practice.
This research project is concerned with the business change associated with the introduction and use of new forms of enterprise collaboration system (ECS) that incorporate social software functionality (e.g. social profiles, blogs, wikis, activity streams, collaborative tagging etc).

Read more at BECS-1 A Sociotechnical Framework for ECS Benefits Realisation.


Enterprise of Things Lab

The EoT Lab has a two-fold aim. Firstly, it is to foster a research community that is a source of high quality scientific knowledge about the nature, development and impact of the Enterprise of Things. Secondly, it is to be a place where University of Koblenz students can develop their skills and knowledge about the Internet of Things and gain experiences with the emerging technologies and platforms. The EoT Lab encompasses an environment for student research and practical courses and theses as well as for cooperation projects with industry partners such as “Digitales Handwerk”.

Read more at Enterprise of Things Lab.



IndustryConnect is a practice based research community undertaking research in the areas of digital transformation and the digital workplace.

Launched in early 2015 IndustryConnect is an initiative of CEIR (Center for Enterprise Information Systems Research) a cooperation project between the Enterprise Information Management Research Group (FGEIM) and the Business Software Research Group (FGBAS). The IndustryConnect community is led and coordinated by the CEIR Team at the University in Koblenz who are working with over 40 individuals representing 21 member organisations. Participating companies are all leading users of Enterprise Collaboration Systems (ECS) and represent a range of industries, including footwear retailing, electronic components, sound systems, aviation, vehicle inspections, chemical/construction products, construction services, auto-motive components, public administration services and others.

Read more at IndustryConnect


University Competence Center for Collaboration technologies (UCT) powered by IBM

Gegenstand des Projektes ist die Errichtung und der Betrieb eines Kompetenz- und Leistungszentrums für Bildungseinrichtungen. Die Einrichtung hat zum Ziel, ein breites Spektrum an etablierten und alternativen Technologien im Bereich von Collaborative Work lösungsorientiert aufzuzeigen und das vorhandene Wissen zielgruppengerecht zu vermitteln. Die Lehrplattform wird komplementiert durch internationale Forschungsprojekte im Bereich kollaborative Technologien, deren Erkenntnisse laufend in die Lehrinhalte der Forschungsgruppe Betriebliche Anwendungssysteme einfließen. 

Weitere Informationen zum UCT.


Scale and scaling of IoT: from digital sensor to global information infrastructure

This interdisciplinary study is being conducted with colleagues from the Sydney University Business School. The aim of the project is to deepen understanding of the Internet of Things (IoT) and digital transformation through an interdisciplinary examination of matters of scale, scaling and cross-scale dynamics in IoT information infrastructures. The IoT is widely acknowledged as a key driver in transforming business and society. Yet to date limited attention has been directed towards socio-technical change issues and considerable uncertainty remains about the scale, nature, timing and impact of the associated digital transformations.

Read more at Scale and Scaling of IoT


Information Design Lab

The Information Design Lab is a research and test environment for projects of the research group FGEIM as well as students. Here, "human-centred technology" design methods are used to improve the design and usability of information products such as websites, electronic documents, software applications, etc.

Read more at Information Design Lab


Completed projects

Mittelstand 4.0 - Digitales Handwerk

The development and use of Internet of Things (IoT) solutions within large enterprises has increased significantly in recent years. However, whilst small and medium-sized enterprises may also utilise and benefit from these technological developments, they are not always able to seize the opportunities IoT can bring about for their company. In cooperation with HUEBINET Informationsmanagement and the Handwerkskammer Koblenz, the project “Mittelstand 4.0 – Digitales Handwerk” was initiated to train skilled craftsperson in the area of Enterprise of Things (EoT) and introduce them to key use cases and scenarios that can be embedded in, enhance, or substitute their existing business processes to deliver new or improved business products and services. The EIM Research Group is responsible for basic research into EoT in our Enterprise of Things Lab and delivering the training workshops in cooperation with the Handwerkskammer Koblenz and HUEBINET Informationsmanagement.

Read more at Mittelstand 4.0 - Digitales Handwerk

Hackathon Handwerk 

 The digitisation agenda and the Internet of Things (IoT) are topics of considerable interest to organisations, governments and researchers. The field of IoT is rapidly changing, what seems like an innovation today may be a business necessity of tomorrow. Failing to keep up or to make technology decisions and investments today can have a serious impact on the business of tomorrow. This requires organisations to be future-oriented. A key characteristic of IoT is its role in bringing the physical world and the digital world together. This makes it especially interesting to the many organisations in the skilled crafts sector who provide goods and services based on physical things. 

Read more at Hackathon Handwerk

Social Media Risk and Governance

Social media risk has gained a lot of attention in recent years. This study investigates the governance of social media risk and risk assessment. The first phase of the work (conducted between December 2014 and July 2015) examines risk governance and the readiness of executive board members/risk committees for managing emerging social media risks. 

Read more at Social Media Risk and Governance

Developing an Information Capability

The project "Developing an Information Capability" is a joint project of the University of Koblenz (Prof. Williams) and the University of Sydney (Hardy, Ph.D.). The aim is to investigate and understand the problems and challenges in the area of enterprise information management by means of surveys and case studies. It is to be examined how companies can achieve effective information management.

 Read more at Developing an Information Capability

Passport 2 Trade 2.0

The EU project "Passport to Trade 2.0", launched by the University of Salford, UK, was supported by the FGBAS. The content of this project was the creation of an Internet platform where small and medium-sized enterprises (SMEs) as well as students can inform themselves about other European countries.

Read more at Passport 2 Trade 2.0