Prof. Dr. Susan P. Williams

Professor (Institute for IS Research)

Sue Williams is Professor in the field of Social Informatics in the Institute for IS Research, University of Koblenz-Landau. She is a founder member of the Center for Enterprise Information Research (CEIR) and leads the Enterprise Information Management / Social Informatics Research Group.

She has previously held appointments at the Business School (University of Sydney), Faculty of Information Technology (University of Technology, Sydney), School of Information Systems, Technology & Management  (University of New South Wales) and The Information School, (University of Sheffield). From 2006-2021 she held the position of Visiting Professor in the Centre for Human Centred Technology Design at the University of Technology, Sydney (2006-) and is currently Visiting Professor in the Discipline of Business Information Systems, Sydney University Business School (2018-).

Research

Sue is an interdisciplinary researcher with expertise in the areas of social and organisational informatics. Her work focuses on information ecologies and the design of the digital workplace. With an academic background in urban and environmental geography, computer and information science her research examines complex socio-technical change (STC) and human-centred technology design. Her long-term research programme examines the challenges associated with understanding how new information infrastructures are shaping work and work practices and the design of digital workspaces and places to support distributed collaborative work..

Her current research interests include:

  • Sociotechnical change and the design of the digital workplace
  • Making Work Visible - ethnographic and trace ethnographic studies of distributed collaborative work
  • Traces of collaborative activity: trace ethnographies of digital work and documentary practices
  • Scale & scaling of collaboration technologies: from personal workplace to large-scale information infrastructures
  • Milestories – capturing socio-technical change over time

Her research programme is based on collaborations with practitioners and industry partners with the goal of assisting organisations to understand sociotechnical change and how it is shaping the information artefacts and work practices.  

Sue is co-founder of two industry-university research initiatives:

  • University Competence Center for Collaboration Technologies (UCT powered by IBM)
  • IndustryConnect collaboration technologies and the digital workplace

Sue is an expert in interactive and reflexive research designs that take into account the situated nature of human activity and encourage the active participation of all stakeholders.. She has received funding for her research from a wide range of funding bodies including: the German Research Foundation (DFG), Australian Research Council (ARC), European Union (EU), UK Economic and Social Research Council (ESRC), Higher Education Funding Council for England and Wales (HEFCE), IBM Germany, British Telecom (BT), Department for Trade and Industry (DTI), British Library (BLRD) and the Australian Government Information Management Office (AGIMO).

In her teaching Sue is committed to the scholarship of learning and is actively engaged in introducing  design research methods and approaches to responsible research and innovation into her teaching and research projects. 

Research Expertise

  • Information ecologies and socio-technical change
  • Designing for use: use-centred design and the design of the digital workplace
  • Deep information design: from metadata to documentary practices
  • Trace ethnography
  • Qualitative & participatory research & design methods

    Journal Editorial Boards

    • International Journal of Information Management (IJIM) editorial board member (2002-2020 )
    • International Journal of Information Systems and Project Management editorial board member (2015- )
    • Information Research (IR) editorial board member (2010-2014)
    • Information Research Australasian Editor (2008-2010)
    • International Journal of Information Management Asia-Pacific Editor (2004-2009)
    • Teaching in Higher Education editorial board member (1996-2004)

    Recent Publications

    2022

    Williams2022RWS
    Williams, Susan P.; Grams, Söhnke (2022): Remote Working Study 2022. Koblenz, Germany: Universität Koblenz-Landau, Fachbereich Informatik.

    Schubert2022ECP
    Schubert, Petra; Williams, Susan P. (2022): Enterprise Collaboration Platforms: An Empirical Study of Technology Support for Collaborative Work. In: Procedia Computer Science. Bd. 196. S. 305-313.

    Schubert2022ECP1
    Schubert, Petra; Williams, Susan P. (2022): Enterprise Collaboration Platform Configurations: an Empirical Study. In: Proceedings of 20th European Conference on Computer-Supported Cooperative Work. Coimbra, Portugal: European Society for Socially Embedded Technologies (EUSSET). S. 1-17.

    2021

    Williams2021AFF1
    Williams, Susan P.; Nitschke, Clara S.; Hardy, Catherine A. (2021): Analytical framework for social media risk analysis in organizations. In: Procedia Computer Science. Bd. 181. S. 302-309.

    Nitschke2021CTI
    Nitschke, Patrick; Williams, Susan P. (2021): Conceptualizing the Internet of Things Data Supply. In: Procedia Computer Science. Bd. 181. S. 642-649.

    2020

    Williams2020TSO
    Williams, Susan P.; Mosen, Julian; Schubert, Petra (2020): The Structure of Social Documents. In: 53rd Hawaii International Conference on System Sciences. Maui, HI, USA: S. 2825-2834.

    Schubert2020IWM2
    Schubert, Petra; Williams, Susan P. (2020): IndustryConnect: WI-Forschung mit und für die Praxis. In: HMD - Praxis der Wirtschaftsinformatik. Bd. 57. Nr. 2. S. 189-204.

    Liu2020DQA
    Liu, Caihua; Nitschke, Patrick; Williams, Susan P.; Zowghi, Didar (2020): Data quality and the Internet of Things. In: Computing. Bd. 102. Nr. 2. S. 573-599.

    Nitschke2020CTI
    Nitschke, Patrick; Williams, Susan P. (2020): Conceptualizing the Internet of Things Data Supply. In: Proceedings of the CENTERIS - Conference on ENTERprise Information Systems, Vilamoura, Portugal, 21-23 October 2020.

    Nitschke2020MAU
    Nitschke, Clara S.; Williams, Susan P. (2020): Monitoring and Understanding Enterprise Collaboration Platform Outcomes and Benefits Change. In: 53rd Hawaii International Conference on System Sciences. Maui, HI, USA: S. 2609-2618.

    Mosen2020VSD
    Mosen, Julian; Williams, Susan P.; Schubert, Petra (2020): Visualizing Social Documents as Traces of Collaborative Activity in Enterprise Collaboration Platforms. In: 53rd Hawaii International Conference on System Sciences. S. 5369-5378.

    2019

    Williams2019CTI
    Williams, Susan P.; Hardy, Catherine A. ; Nitschke, Patrick (2019): Configuring The Internet of Things (IoT): A Review and Implications for Big Data Analytics. In: 52nd Hawaii International Conference on Systems Sciences. S. 5848-5857.

    Nitschke2019AMS
    Nitschke, Clara S.; Williams, Susan P.; Schubert, Petra (2019): A Multiorganisational Study of the Drivers and Barriers of Enterprise Collaboration Systems-Enabled Change. In: 14th International Conference on Wirtschaftsinformatik. Siegen, Germany: S. 1636-1650.

    2018

    Williams2018DFT
    Williams, Susan P.; Schubert, Petra (2018): Designs for the Digital Workplace. In: Procedia Computer Science. Bd. 138. S. 478-485.

    Nitschke2018TOD2
    Nitschke, Clara S.; Williams, Susan P. (2018): Traces of design activity: the design of coordination mechanisms in the shaping of enterprise collaboration systems. In: Procedia Computer Science. Bd. 138. S. 580-586.

    2017

    Williams2017CIB
    Williams, Susan P.; Schubert, Petra (2017): Connecting Industry: Building and Sustaining a Practice-based Research Community. In: 50th Hawaii International Conference on System Sciences. Hilton Waikoloa Village, HI, USA: S. 5400-5409.

    Williams2017CTB1
    Williams, Susan P.; Hausmann, Verena (2017): Categorizing the Business Risks of Social Media. In: Procedia Computer Science. Bd. 121. S. 266-273.

    Williams2017ECS
    Williams, Susan P.; Greeven, Clara S. (2017): Enterprise collaboration systems: Addressing adoption challenges and the shaping of sociotechnical systems. In: International Journal of Information Systems and Project Management. Bd. 5. Nr. 1. S. 5-23.

    2016

    Hausmann2016IFT
    Hausmann, Verena; Williams, Susan P. (2016): Issues for the long-term management of Social Business Documents. In: International Journal of Information Systems and Project Management. Bd. 4. Nr. 3. S. 45-61.

    Greeven2016ECS
    Greeven, Clara S.; Williams, Susan P. (2016): Enterprise Collaboration Systems: An Analysis and Classification of Adoption Challenges. In: Procedia Computer Science. Bd. 100. S. 179-187.

    Schubert2016TCO1
    Schubert, Petra; Williams, Susan P. (2016): The Case of UniConnect - The Shaping of an Academic Collaboration Platform. In: Multikonferenz Wirtschaftsinformatik (MKWI 2016). Ilmenau, Germany: S. 327-338.

    2015

    Hausmann2015SBD
    Hausmann, Verena; Williams, Susan P. (2015): Social Business Documents. In: Procedia Computer Science. Bd. 64. S. 360-368.

    Williams2015SBR1
    Williams, Susan P.; Schubert, Petra (2015): Social Business Readiness Survey 2014. Koblenz, Germany: University of Koblenz-Landau. Nr. 1.

    Williams2015SBR2
    Williams, Susan P.; Schubert, Petra (2015): Social Business Readiness Studie 2014. Koblenz, Germany: Universität Koblenz-Landau, http://www.uni- koblenz.de.

    2014

    Hausmann2014EIM
    Hausmann, Verena; Williams, Susan P.; Hardy, Catherine A. ; Schubert, Petra (2014): Enterprise Information Management Readiness: A Survey of Current Issues, Challenges and Strategy. In: Procedia Technology. Bd. 16. S. 42-51.

    Williams2014CSM
    Williams, Susan P.; Hausmann, Verena (2014): Categorising Social Media Business Risks. Institut für Wirtschafts- und Verwaltungsinformatik. Nr. 04/2014. Arbeitsberichte aus dem Fachbereich Informatik.

    Williams2014MEI
    Williams, Susan P.; Hausmann, Verena; Hardy, Catherine A. ; Schubert, Petra (2014): Managing enterprise information: meeting performance and conformance objectives in a changing information environment. In: International Journal of Information Systems and Project Management. Bd. 2. Nr. 4. S. 5-38.

    2013

    Williams2013ISG1
    Williams, Susan P.; Hardy, Catherine A. ; Holgate, Janine (2013): Information security governance practices in critical infrastructure organizations: A socio-technical and institutional logic perspective. In: Electronic Markets. Bd. 23. Nr. 4. S. 341-354.

    Williams20132EI
    Williams, Susan P.; Hardy, Catherine A. ; Hausmann, Verena; Schubert, Petra (2013): 2013 Enterprise Information Management Survey. Report on Preliminary Findings. IBD Research Review Report Series. Nr. 2013/091.

    Williams2013IFC1
    Williams, Susan P. (2013): Inquiry for Change: Designing Flexible and Interactive Research. Invited Keynote Presentation. In: IADIS Conference on Information Systems Post-Implementation Change Managemen. Prague, Czech Republic:

    Williams2013E2R
    Williams, Susan P.; Hausmann, Verena; Hardy, Catherine A. ; Schubert, Petra (2013): Enterprise 2.0 Research: Meeting the challenges of practice. In: 26th International Bled eConference. Bled, Slovenia: S. 251-263.

    Schubert2013TCO
    Schubert, Petra; Williams, Susan P. (2013): The Concept of Social Business: Oxymoron or Sign of a Changing Work Culture?. In: 26th International Bled eConference. Bled, Slovenia: S. 222-235.

    Schubert2013MDN
    Schubert, Petra; Williams, Susan P. (2013): Management der Nutzenrealisierung aus Informationstechnologie. In: Konferenz Wirtschaftsinformatik (WI 2013). Leipzig, Germany: S. 593-607.

    Williams2013ISG
    Williams, Susan P.; Hardy, Catherine A. ; Holgate, Janine (2013): Information Security Governance practices in critical infrastructure organizations: A socio-technical and institutional logic perspective. In: Electronic Markets. Bd. 23. Nr. 4. S. 341-354.

    2012

    Holgate2012ISG1
    Holgate, Janine; Williams, Susan P.; Hardy, Catherine A. (2012): Information Security Governance: Investigating Diversity in Critical Infrastructure Organizations. In: 25th International Bled eConference. Bled, Slovenia: AIS. S. 379-393.

    Hausmann2012DAF
    Hausmann, Verena; Williams, Susan P.; Schubert, Petra (2012): Developing a Framework for Web Analytics. In: 25th International Bled eConference. Bled, Slovenia: S. 127-140.

    Hardy2012TAT
    Hardy, Catherine A. ; Williams, Susan P. (2012): Thinking about the identities of information professionals: exploring the concept of intersectionality.. In: European Conference on Information Systems 2012, Barcelona, Spain.

    Schubert2012IOC1
    Schubert, Petra; Williams, Susan P. (2012): Implementation of Collaborative Software in Enterprises: A Thematic Analysis.. In: it - Information Technology. Bd. 54. Nr. 5. S. 212-219.

    Hardy2012TAT1
    Hardy, Catherine A. ; Williams, Susan P. (2012): Thinking about the idenities in information professionals: exploring the concept of intersctionality. In: 20th European Conference on Information Systems. Barcelona, Spain:

    2011

    Schubert2011IOC
    Schubert, Petra; Williams, Susan P. (2011): Implementation of collaborative software in enterprises: a thematic analysis of successful projects. Koblenz, Germany: Universität Koblenz-Landau, http://www.uni- koblenz.de. Arbeitsberichte aus dem Fachbereich Informatik.

    Williams2011IMI
    Williams, Susan P.; Hardy, Catherine A. (2011): Information Management Issues and Challenges in an Enterprise 2.0 Era: Imperatives for Action. In: 24th International Bled eConference. Bled, Slovenia: AIS. S. 56-67.

    Williams2011AES
    Williams, Susan P.; Schubert, Petra (2011): An Empirical Study of Enterprise 2.0 in Context. In: 24th International Bled Conference. Bled, Slovenia:

    Hardy2011AER
    Hardy, Catherine A. ; Williams, Susan P. (2011): Assembling E-Government Research Designs: A Transdisciplinary View and Interactive Approach. In: Public Administration Review. Bd. 71. Nr. 3. S. 405-413.

    Scifleet2011CDD
    Scifleet, Paul; Williams, Susan P. (2011): Constructing Digital Documents: Emerging Themes in Documentary Practice. In: 44th Hawaii International Conference on System Sciences. Kauai, HI, USA: IEEE. S. 1-11.

    Schubert2011AFF
    Schubert, Petra; Williams, Susan P. (2011): A framework for identifying and understanding enterprise systems benefits. In: Business Process Management Journal. Bd. 17. Nr. 5. S. 808-828.

    Scifleet2011UDP
    Scifleet, Paul; Williams, Susan P. (2011): Understanding documentary practice: lessons learnt from the text encoding initiative. In: Research and Advanced Technology for Digital Libraries. S. 272--283.

    Schubert2011SCA
    Schubert, Petra; Williams, Susan P.; Wölfle, Ralf (2011): Sustainable Competitive Advantage in E-Commerce and the Role of the Enterprise System. In: International Journal of Enterprise Information Systems. Bd. 7. Nr. 2. S. 1--17.

    Williams2011D8F
    Williams, Susan P. (2011): Das 8C-Modell für kollaborative Technologien. Schubert, Petra; Koch, Michael: Carl Hanser Verlag München Wien. S. 11-21.

    Scifleet2011UDP1
    Scifleet, Paul; Williams, Susan P. (2011): Understanding Documentary Practice: Lessons Learnt from the Text Encoding Initiative. In: Gradmann, Stefan; Borri, F.; Meghini, C.; Schuldt, H.: Lecture Notes in Computer Science. Berlin, Heidelberg: Springer. Bd. 6966. S. 272-283.

    Schubert2011SCA1
    Schubert, Petra; Williams, Susan P.; Wölfle, Ralf (2011): Sustainable Competitive Advantage in E-Commerce and the Role of the Enterprise System. In: International Journal of Enterprise Information Systems (IJEIS). Bd. 7. Nr. 2. S. 1-17.

    2010

    Schubert2010RBF1
    Schubert, Petra; Williams, Susan P. (2010): Realising Benefits from current ERP and CRM systems implementations: an empirical study. In: Proceedings of the 23rd Bled eConference (eTrust: Implications for the individual, enterprises and society. Bled, Slovenia: S. 468-480.

    Hardy2010MIR1
    Hardy, Catherine A. ; Williams, Susan P. (2010): Managing information risks and protecting information assets in a Web 2.0 era,. In: Proceedings of the 23rd Bled eConference (eTrust: Implications for the individual, enterprises and society). Bled, Slovenia: S. 234-247.

    Schubert2010EUN3
    Schubert, Petra; Williams, Susan P. (2010): Erwartungen und Nutzen beim Einsatz von ERP-Systemen: Empirische Ergebnisse einer Analyse von Fallstudien. In: Multikonferenz Wirtschaftsinformatik (MKWI 2010). Gottingen, Germany: S. 1547-1558.

    Williams2010BOE
    Williams, Susan P.; Schubert, Petra (2010): Benefits of enterprise systems use. In: Hawaii International Conference on System Sciences (HICSS). Kauai: IEEE. S. 1-9.

    2009

    Scifleet2009PTT2
    Scifleet, P.; Williams, Susan P. (2009): Practice Theory & the Foundations of Digital Document Encoding. In: Proceedings of the 27th ACM International Conference on Design of Communication. Bloomington, Indiana:

    Schubert2009AEF2
    Schubert, Petra; Williams, Susan P. (2009): An Extended Framework for Comparing Expectations and Realized Benefits of Enterprise Systems Implementations. In: Proceedings of the Fifteenth Americas Conference on Information Systems. San Francisco, California: S. 1-12.

    Tolhurst2009CIT1
    Tolhurst, D.; Williams, Susan P. (2009): Competing in the Message Market: A Teaching Case. In: Proceedings of the 22nd Bled eConference (eEnablement: Facilitating an Open, Effective and Representative Society). Bled, Slovenia: S. 286-299.

    Schubert2009CAF1
    Schubert, Petra; Williams, Susan P. (2009): Constructing a Framework for Investigating and Visualizing ERP Benefits and Business Change. In: Proceedings of the 22nd Bled eConference (eEnablement: Facilitating an Open, Effective and Representative Society). Bled, Slovenia: S. 1-10.

    Schubert2009IVN
    Schubert, Petra; Williams, Susan P. (2009): Identifikation von Nutzen beim Einsatz von ERP-Systemen. In: Wölfle, Ralf; Schubert, Petra: Dauerhafter Erfolg mit Business Software. München, Germany: Hanser Verlag. S. 33-38.

    Williams2009DEM
    Williams, Susan P. (2009): Dauerhafter Erfolg mit Business Software. Schubert, Petra; Wölfle, Ralf, : Carl Hanser Verlag München Wien. S. 1-286.

    Scifleet2009THA1
    Scifleet, Paul; Williams, Susan P.; Cole, Creagh (2009): The Human Art of Encoding: Markup as Documentary Practice. In: Metadata and Semantics. Boston, MA: Springer US. S. 55-68.

    Scifleet2009PTT3
    Scifleet, Paul; Williams, Susan P. (2009): Practice theory & the foundations of digital document encoding. In: 27th ACM international conference on Design of communication - SIGDOC '09. New York, New York, USA: ACM Press. S. 213.

    2008

    Dray2008CGT
    Dray, Ken; Williams, Susan P. (2008): Centralised Government Telephone Information Services: A Policy Perspective. In: 4th International Conference on e-Government. S. 121.

    Hardy2008EPA1
    Hardy, Catherine A. ; Williams, Susan P. (2008): E-government policy and practice: A theoretical and empirical exploration of public e-procurement. In: Government Information Quarterly. Bd. 25. Nr. 2. S. 155-180.

    Hardy2008EPA
    Hardy, Catherine A. ; Williams, Susan P. (2008): E-government policy and practice: A theoretical and empirical exploration of public e-procurement. In: Government Information Quarterly. Bd. 25. Nr. 2. S. 155--180.

    Scifleet2008MAS
    Scifleet, Paul A; Williams, Susan P.; Cole, Creagh (2008): Metadata and Semantics. Sicilia, M-A ; Lytras, M.D: Springer-Verlag New York, Inc.. S. 55-68.

    Hardy2008MER1
    Hardy, Catherine A. ; Williams, Susan P. (2008): Making e-Government Research Designs Visible: Reflexivity and Collaborative Research. In: Proceedings of The 4th International Conference on e-Government. Melbourne, Australia:

    Dray2008CGT1
    Dray, Ken; Williams, Susan P. (2008): Centralised Government Telephone Information Services: A Policy Perspective’. In: Proceedings of The 4th International Conference on e-Government. Melbourne, Australia:

    2007

    Scifleet2007THA1
    Scifleet, P.; Williams, Susan P. (2007): The Human Art of Encoding: Markup as Documentary Practice. In: 2nd International Conference on Metadata and Semantics Research (MTSR07. Corfu:

    Williams2007ECI
    Williams, Susan P.; Hardy, Catherine (2007): E-Procurement: Current Issues & Future Challenges.. In: Proceedings of the 15th European Conference on Information Systems. St. Gallen, Switzerland: AIS. S. 131-142.

    2006

    Nurmuliani2006RVA
    Nurmuliani, N; Zowghi, Didar; Williams, Susan P. (2006): Requirements volatility and its impact on change effort: Evidence-based research in software development projects. In: Proceedings of the 11th Australian Workshop on Requirements Engineering (AWRE 2006), Adelaide, Australia.

    2005

    Williams2005EAS1
    Williams, Susan P.; Datu Lawton, F. (2005): e-Scholarship as sociotechnical change: theory, practice and praxis. In: 3rd International Evidence Based Librarianship Conference. Brisbane, Australia:

    2004

    Williams2004EMS
    Williams, Susan P.; Morello, F. (2004): e-Procurement: making sense of multiple business designs. In: IFIP WG8.4 Working Conference. Salzburg, Austria: S. 201-212.

    Williams2004EAS
    Williams, Susan P. (2004): e-Publishing and socio-technical change. Invited keynote paper. In: International Symposium on e-Publishing. University of Technology, Sydney:

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